faq

What are your hours of operation?

Pedal Express is open Monday through Friday, from 9am 'til 5pm. Rain or shine. Excluding U.S Holidays.

How much does a delivery cost?

Our rates are determined by the pickup/drop off location and delivery speed. Weight surcharges added for items weighing in excess of 20 pounds. Other surcharges may apply. Discount pricing is offered for frequent and/or regularly scheduled deliveries. If you have any questions, don't hesitate to give us a call or look at our Rate Sheet

What do you deliver?

All kinds of stuff! In addition to mail, documents, design proofs, and bank deposits, we deliver fresh baked bread, CSA boxes, catered lunches and cargo up to 150 pounds. If you'd like something large or out of the ordinary delivered, give us a call and we'd be happy to give you a quote.

How do I prepare my delivery?

Please package your items as if you were mailing them! Include the following information with your item: Recipient’s name and complete address (including zip code and suite number, if applicable). Phone numbers are very helpful. The more information, the better.

What surcharges may apply?

Additional fees may apply for the following: Parcels weighing over 20 pounds. Packages over 24 inches. Deliveries that require more than five minutes of wait time. Deliveries requiring multiple stops. Wrong addresses and last-minute cancellations will also incur an additional fee.

How do I pay for my delivery?

Call us old-school, but we prefer payment via check. Clients are sent monthly invoices. Per your request you can be sent an invoice via email with a Credit card option, soon after completion of your delivery. Send payment to PO Box 10141, Berkeley CA 94709. 

Are you licensed and insured?

Absolutely. We carry full liability insurance in compliance with all industry standards.

Where do you deliver to?

We deliver in all of Berkeley, Emeryville, and most of Oakland. We can also deliver to Alameda & San Francisco and other locations within 1 mile of a BART station. Take a look at our Zone Map.

Can I get daily or weekly deliveries?

Regularly scheduled deliveries are our specialty and are eligible for discount pricing. We operate an extensive route system throughout Oakland, Berkeley and Emeryville. We can incorporate your regular distribution needs, as frequently as you require.

What does "Worker Cooperative" mean?

It means that the people who work at Pedal Express own it too, and share in the attendant responsibilities, benefits and risks . Our business is non-hierarchical and decisions are made by all of our worker-owners using a consensus model. The fact that the owners themselves are doing the work creates high standards for ourselves. It's like if the CEO of UPS were physically doing the deliveries.

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Mailing Address

PO box 10141

Berkeley, ca 94709

Contact us

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